AEC Software provides a variety of Technical Support options. Protect and enhance your investment in AEC Software solutions by choosing the technical support type that best fits your needs. AEC Software offers both free and paid technical support options to help maintain your workflow productivity. There is even the option of subscribing to our Maintenance Agreement that guarantees upgrades and priority support.
Free technical support is available to all registered users for a period of 30 days after purchase. To contact our Technical Support Department by phone, please call (703) 450-2318.
Browse our list of Frequently Asked Questions.
Standard Technical Support | Premium Technical Support | Per Incident Technical Support |
As has been the policy at AEC Software for 25 years, any AEC Software product purchased receives FREE Standard Technical Support. Please see below for the specific issues that are covered with Standard Technical Support:
Standard Technical Support
How to Contact
For the life of the version of the AEC Software product (unless otherwise noted), Standard technical support is accessible through:
*Phone Support is available to customers with a valid License ID within the first 30 days of purchase of their AEC Software product.
To extend your support options beyond our Standard technical support offerings, and to ensure that you get priority responses to your critical business questions, AEC recommends our Premium technical support or Maintenance Agreement (includes Premium technical support) options. These plans are available to individuals or organizations of any size on an annual subscription model.
These programs do not require volume license purchase. Coverage is assigned per license to a specific user (unless otherwise stated). Please see below for specific topics that are covered with Premium Technical Support:
How to Contact
Premium technical support is valid for the period of service purchased on the AEC Software product and is accessible through:
Purchase Premium Technical Support
To purchase Premium technical support, go to our online store or contact our Sales Team. Please note, that Premium technical support can be added at anytime, even after the purchase of an upgrade or new license.
When you need a quick answer or want some support down the road, a Per Incident technical support option may be best for you. This option allows for telephone support from AEC Software on a pay per incident basis – a flexible solution to only pay for the support you need.
Purchase Per Incident Technical Support
To purchase Per Incident technical support, go to our online store or contact our Sales Team. Per Incident Technical Support can purchased at anytime, even after the purchase of an upgrade or new license.
Inquiries not covered under Technical Support (Standard, Premium or Per Incident)
Technical Support does not cover inquiries on issues related to:
Versions Supported
AEC Software’s Standard technical support is available for the most current shipping version, plus two prior versions. Support for versions earlier than the two prior versions may still be available by subscribing to our Premium technical support plan. Please contact technical support to see which versions are supported.
Submit your technical support questions via email, and you'll get answers to even your most difficult questions quickly!