Home Improvement: Successful Scheduling Builds Client Trust

Jersey Shore remodeler relies on FastTrack Schedule to meet deadlines, keep clients up-to-date

Sawbucks Contracting recognizes the frustration some homeowners experience when working with builders and remodelers, so it stakes its business on two differentiators – efficiency and professionalism. FastTrack Schedule is one of the most important tools that Sawbucks counts on to deliver on both promises.

From Conception to Completion, Confidence is Key

Sawbucks is a family-run enterprise, owned and operated by Michael and Susan Solebello. For Susan Solebello, the ability to establish and maintain a close trust with her clients is one of the reasons people choose Sawbucks for their projects.

“Trust is a huge factor for people who are investing a significant amount of money in what for many is their life’s project. It had been a growing challenge dealing with clients who were often not around their homes to physically see how projects were going.”

Prior to implementing FastTrack Schedule, Solebello's teams relied on a system of hand-drawn calendars, which required constant manual updates and redrawing. “People basically abandoned the process. Just at the point we realized our manual methods weren’t working, we happened upon a review of FastTrack Schedule in a trade magazine. It was just what we were looking for.”

A Fast Track to Customer Satisfaction

“We started sharing the visual plans from FastTrack Schedule directly with our customers, and they loved it. Once they could see exactly what was to be done on their house and the practical reasons why it takes so much time to do some things, their expectations fell right in line.”

Internally, Sawbucks began using the software to track scheduled payments, leveraging FastTrack Schedule for financial planning, as well as using project consolidation functions to get an overhead view of all projects taking place at once, often as many as eight.

“Being able to show the entire project from beginning to end in an attractive visual format adds to our prospects’ perception of us as professional, innovative and efficient. People really like that bigger picture.”

“FastTrack Schedule really sets us apart from other companies.”

More FastTrack Schedule Success Stories